Delivery Information

We are receiving daily updates from our suppliers regarding stock levels and delivery times. Delivery times could be delayed due to the added pressure on warehouse staff and delivery firms. We are working hard to update stock levels daily, but if we cannot supply your order we will endeavour to notify you as soon as possible. As with other industries we are experiencing delays and supply chain issues so normal delivery times can be delayed. This applies especially to spare parts.

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At Mowers Online, we pride ourselves in not only offering the best possible prices on our products, but we also offer the best possible delivery terms. Our prices include VAT and Free Delivery to the majority of areas on the GB mainland.

Delivery Charges

Our prices include free delivery to most GB mainland addresses. Additional delivery charges can apply to certain locations principally but not exclusively to the following postcode areas: AB, IV, KW, PA, PH and any offshore island including the Isle of Wight. 

If you live in one of these postcode areas please contact us before placing an order so we can discuss your requirements either via email at [email protected] or call us on 01452 616169. 

Delivery is usually 1 – 4 working days for most products on the GB mainland, except for some Scottish areas, Offshore Islands and the Isle of Wight can be from 2 – 6 days.

Ride on Mowers and Garden Tractors are usually delivered within 7 – 10 working days due to the need to build and test them to ensure they reach you ready to mow.

Unfortunately we cannot guarantee next day delivery on any product due to the current problems regarding driver shortages and freight movements. 

Products weighing approx 50kg and over will be delivered by a specialised pallet company. They will contact you to arrange delivery on a suitable day. This covers products including but not exclusively lawn tractors, ride on mowers, scythe mowers, some log splitters and garden shredders.

Some models of Mountfield, Stiga, Weibang, Hayter and Masport lawnmowers are also delivered by pallet due to the weight and to prevent damages. We try to offer the best delivery method so you receive your item in good condition. Please contact us if you have any queries relating to pallet deliveries.

The majority of our garden machinery is sent by courier and requires a signature for the delivery. Deliveries will not be left without a signature as proof of delivery.

Ourselves and our distributors use several major carriers including DHL, DPD, DX, Fed-Ex, Tuffnells, and ParcelForce who deliver Monday to Fridays only, usually between 8am and 6pm. As these are National carriers we cannot stipulate AM or PM deliveries to them.

We are unable to offer a weekend service for deliveries.

We do not offer delivery on any items to Northern Ireland, Eire, The Channel Islands, The Isle of Man or Europe.

Spare and Replacement Parts Orders

Parts are usually sent direct from our distributors based around the country. They will send out using Royal Mail for smaller items or with a national courier for heavier parcels. Please note that the majority of parts are kept off site with manufacturers and distributors.

Parts advice and orders can only be researched based on the information supplied by the customer. It is your responsibility as the customer to check the information you provide is correct for your machinery.

Returns can only be accepted if they are unused and in the original packaging.

Special Order spare parts are supplied on a non-returnable basis. No refunds can be given for parts that have been ordered specially for the customer which ultimately turn out to be incorrect.

A Special Order is when the customer has provided the details, description and /or part number themselves.

We do not deliver any items to Northern Ireland, Eire, The Channel Islands, The Isle of Man or Europe.