Returning Your Product Because You Have Changed Your Mind
If you have changed your mind and would like a refund please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 90 days, and we’ll give you an exchange or refund, as long as the product is returned with its original packaging and labels, in good condition, unused and can be resold at full price.
We are unable to refund special order parts and accessories that are not listed on our website and have been sourced specifically for you.
We will refund using the original payment method used with a maximum of 14 days after we receive the returned goods from you.
We will refund the standard delivery charge but you are liable for the cost of returning the goods to us. Please ensure that you use a tracked and insured delivery service that will cover the full cost of the goods in the event they go missing as we cannot process the refund until we receive the goods back into our warehouse.
If you would like to return a product please complete the form below and we will come back to you as soon as possible.
Product Damaged Upon Arrival
If your product is damaged upon arrival please contact us for further assistance using the form below within seven days of receipt.
Returning a Faulty Product
If your product develops a fault within 30 days of purchase, please contact us using the form below for further advice. If required we will organize collection of the product so please ensure that it is placed in suitable packaging ready for our courier to collect with all accessories and documentation. As soon as our technicians have verified the fault we will contact you to discuss the available options. Please note that if no fault is found you will be liable for the costs incurred in us collecting the product and returning it to you.
Faulty Products After 30 Days
The majority of our machinery products come with a manufacturer warranty that can last up to five years depending on the product (please check the individual product pages for warranty details). If your product develops a fault during this period please consult the instruction manual for details on how to contact the manufacturer. If you would like us to assist you with this process please contact us using the form below.