Buying From Cheltenham Mower Services (MOWERS-OnLINE)

• Advice
  • If you require advice or if you are not sure of the most suitable equipment to meet your gardening needs, please ring Customer Services on 01452-616169 (Monday to Friday 0830 - 1730, Saturday 0830 - 1200. National telephone charge rates apply) where we will be glad to talk to you and offer advice. Alternatively, you can use our 'Enquiries' form or EMAIL us.
• Terms & Conditions
  • Product Prices: Our prices are inclusive of discount, UK VAT, and delivery to your preferred address on the UK mainland. However, because of the costly courier charges to the Scottish Highlands area (principally IV, KW, PA, and PH postcodes), there is a delivery charge of £23.50 (inclusive of VAT) for garden machinery products to these areas. For very heavy items such as garden tractors and cement mixers to this region, there is a delivery charge of £47 (inclusive of VAT) for tractors and £30 (inclusive of VAT) for cement mixers to these postcode areas.
  
  
  • Payment: We offer a secure means of ordering and paying for your products via this site. Alternatively, you can order and pay by telephone (01452-616169) or pay by cheque (made payable to Cheltenham Mower Services).
  
  
  • We must receive payment of the whole of the price for the goods you order before your order can be accepted. Our acceptance of your order will bring into existence a legally binding contract between us. Acceptance will occur on either the debiting of your credit card or the clearance of your cheque. A contract will not affect your statutory rights
  
  
  • Delivery: Delivery of products is usually 1-2 days from receipt of order and clearance of payment. You will be informed at the time of ordering of the expected delivery date. Delivery of tractors is usually 4 - 5 working days after receipt of order.
  
  
  • Products will be despatched to your preferred address directly from our distributors. A detailed receipt, together with a copy of the credit card payment receipt, will be posted separately to you on the same day
  
  
  • Product Warranties: All garden machinery products carry the appropriate manufacturers' warranties. Warranty information displayed in our online catalogue applies to DOMESTIC use of products. For COMMERCIAL use, different warranties usually apply - please enquire for details.
  
  
  • Cancellation Rights:You have the right to cancel your order within 7 working days, commencing from the day after the day you receive the goods. However, you must ensure that the goods remain unused and are retained in their original packaging. You must return them within 15 days of the date of their delivery to you to our contact address at your own cost and risk. We will refund the price you paid for such goods within 30 days of the date of cancellation provided that the goods are returned by you and received by us in the the condition they were in when delivered to you.
  
  
  • Faulty Goods: If the goods turn out to be faulty or different from those you ordered, you may return them after notifying us of the problem with the goods and your intention to return them. You must return them within 30 days of the date of their delivery to you to our contact address at your own cost and risk. We will refund the price you paid for such goods provided that the goods are returned by you and received by us in the condition they were in when delivered to you.
  
  
  • Privacy Policy: Cheltenham Mower Services are committed to protecting your privacy and collect only the information about the consumer that is submitted at the time of ordering or enquiring about our goods and services. The information that we collect about you lawfully (in accordance with the Data Protection Act 1998) will be used only for the purposes of fulfilling orders and answering enquiries.
  • Consumers' personal details and handled with total confidentiality and stored securely by Cheltenham Mower Services. Such details will never be passed to third parties nor be used by us to send you marketing material.
  
  
  • If you have any concerns or questions about our Privacy Policy, please contact John Heasman by Email or by telephone on 01452-616169 during business hours.
  
  
  • Complaints: Cheltenham Mower Services are committed to providing a high standard of customer service and satisfaction. If you have any concerns or complaints about our products or services, please contact John Heasman by Email or by telephone on 01452-616169 during business hours.
  
  
  • We will endeavour to address and respond to complaints and concerns within 2 working days. Customers will be kept fully informed on the progress of resolving complaints.
  
  
  • Web Site Security: We use SSL security (128 bit encryption) for the ordering process on our web site. Hence, ordering goods via our web site is totally secure so that consumers' personal information and transactions remain confidential and cannot be interfered with. If you have any concerns or questions about the security of our site, please contact John Heasman by Email or by telephone on 01452-616169 during business hours.